Customer Service

At The Great American Homestore, our service is unparalleled in the Mid-South. Unlike many of our competitors, our customer service department is based locally to see that all of your furniture needs and concerns are addressed in a timely fashion.

Our customer service representatives are available to answer any of your questions regarding your order once you have received your purchase. The customer service staff at GAHS is here to help you coordinate deliveries, pick-ups or returns. They can schedule service calls if an item needs repairs and/or parts.

Customer Service Contact

Madalynn Bond - Customer Service Manager

Amanda Burks - Customer Service Representative

Ginny Thomas - Customer Service Representative

Satisfaction Guarantee

The Great American Homestore (GAHS) will strive to ensure that you have a satisfactory experience in or showroom and that you receive your merchandise in a timely and efficient manner. If for any reason, you are not completely satisfied with any item purchased from GAHS, you may return it for full credit or a full refund. Just return it in original condition within three (3) days from date of receipt of goods. Original condition includes, but is not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, smoke odor, burns, improper cleaning, abuse, or missing pillows, cushions, or parts. The satisfaction guarantee applies only to our regular or stock merchandise. Some items are limited or excluded from the satisfaction guarantee. Such items may include, but are not limited to: sales that are understood to be Special Orders, Bedding, Closeout, Floor Model, As-Is, and final sale merchandise. Delivery and labor charges are not refundable. All returned stock items must be accompanied by your sales receipt. For reasons other than a manufacturer’s defect, there will be a pick-up fee if the item was not originally delivered. Your original delivery fee will not be refunded and there will be an additional delivery charge on any new item you reselect and choose to have delivered. It is the responsibility of the buyer or the buyer’s agent to return merchandise for refund or exchange if that item was originally picked up, otherwise a fee may be applied. A 20% restocking charge based upon the item’s price may be applied to exceptions of this policy.

Refunds

All refund checks are issued within 14 days by our office. No cash refunds are given.

Purchases made by check may not be available for refund until 10 business days from the date the check was deposited. Refunds on bankcards or financing contracts will be credited to the card used for payment or the appropriate financial institution.

Delivery Policies

The Great American Homestore offers deliveries, through DeSoto Moving Company, to a large geographical area surrounding our warehouses. Deliveries can be made to locations up to 200 miles from either of our warehouses. Long distance deliveries may be arranged at an additional charge. No merchandise can be pulled or prepped for delivery until any outstanding balance is paid in full or financing is arranged. Delivery fees are non-refundable; therefore it is the responsibility of the purchaser to determine that all merchandise will fit through the doorways, stairwells, corridors, elevators and in the room intended for use. It is the responsibility of the purchaser to make sure the room is clear and ready at the time of delivery. Please inspect your merchandise with the delivery team. GAHS makes a commitment to deliver your merchandise in good condition. If you find that this is not the case, we would like to resolve your concerns at the time of delivery.

NOTE: Delivery service employees are not responsible for moving any furniture into the home other than that which is being delivered unless prior agreement is made with the management. Under such agreement, no employee or agent of GAHS will be held liable for any subsequent damages incurred. If no one is available to receive the merchandise as scheduled, additional handling charges may apply.

Customer Pick-Ups (CPU's)

The buyer or agent of the buyer is responsible for inspecting all merchandise prior to loading. It is also the responsibility of the buyer or agent of the buyer to oversee the merchandise is secured properly. If you transport your own merchandise, you are responsible for any damage acquired. The Great American Homestore will help load and tie down the merchandise per customer request.

NOTE: GAHS reserves the right to refuse loading any merchandise in or on any vehicle it deems inappropriate for a given load and thereby a safety hazard. Once the merchandise is picked up and removed from our premises, the buyer is responsible for any assembly, leveling, drawer and door adjustments and/or any minor touch-up that may be required. When possible, we do request 2 days advance notice for CPU’s. For your protection and ours, we may require a form of picture identification at the time of pick-up. If an item is found to have a manufacturer’s defect during the first 12 months, you are responsible to return the item for repair or replacement, or you can pay a pick-up fee if our delivery service brings the item back.

Furniture Insurance Plan Buy-Back

An insurance plan, provided by Montage, is offered at an additional charge on many items in our showroom. The Montage Furniture Insurance Plan extends beyond the one (1) year PLEDGE OF PROTECTION, which GAHS includes with your purchase at no additional charge. When you purchase a Montage Furniture Insurance Plan and do not need to use the pal in any form, you may qualify to receive a gift certificate at the end of the plan term equal to one hundred percent (100%) of the cost of the insurance plan (excluding mattress pad plan).

Please see a GAHS sales representative for details.