Pledge of Protection

GAHS offers a PLEDGE OF PROTECTION that is good for a period of one (1) year which covers manufacturing defects in materials, workmanship or construction at no additional charge. This PLEDGE, or warranty, provides peace of mind that any defect in manufacturing that surfaces within this period will be handled hassle free. If the item is covered by this PLEDGE, there is no paperwork to complete. Just call our customer service office for assistance. With regard to any item that requires service, GAHS reserves the right to:

• Inspect damaged merchandise in your home.
• Repair or replace merchandise at the direction of our management or our experienced furniture craftsmen.
• Allow a reasonable amount of time for the arrival of the part(s) necessary to successfully repair the designated problems.
• Provide service in your home, our warehouse or the appropriate factory.*
• *Note: We do not service items such as lamps, florals, pictures, merchandise sold as-is, closeouts or final sale items.

In the event of a stated manufacturer warranty which exceeds one year, GAHS will forward the customer’s information to a local outside repair service, and, upon request, supply the necessary part or parts to an outside service at no charge to the customer. The labor rate for said repair will be determined by the outside service, and is the obligation of the customer to pay. If any customer wishes to contact a manufacturer, GAHS will provide the manufacturer’s mailing address.

Improper Care and Use

Your GAHS furniture requires some routine maintenance. Please take care to treat your Furniture like the fine product that it is. Keep the furniture clean, dusted and polished as you would any piece of fine furniture. This will prolong its life and help preserve its beauty. Proper care and use are also essential to preserving your rights under this PLEDGE. We cannot repair or replace your furniture if damage is caused by improper use, my improper maintenance or by improper cleaning. This PLEDGE does not apply if product damage results from the use of detergents, cleansers, abrasives or other harsh cleaning agents on the furniture.

Leather

We do warrant our leather against cracking, tackiness, loss of flexibility, peeling and abrasion, so long as it is not the result of accidents, abuse, improper cleansing or normal wear and tear. Leather exhibits natural characteristics such as nicks, scars, variations of shades and wrinkles. These markings are expected and are not considered to be defective.

To enhance the life and feel of your GAHS leather piece we recommend the following:

• Avoid direct sunlight exposure
• Maintain at least two feet from heat sources, as heat vents and radiators will dry your leather.
• Dust or wipe with a clean, damp cloth.
• Vacuum occasionally.
• Do not use cleaning products, dressings or solvents.

The leather warranty does not cover:

• Fading or discoloration of leather due to sunlight (direct or indirect).
• Stretching, as leather will stretch slightly during its natural break-in process.
• Customer’s own leather (C.O.L.).
• Natural markings, such as variations in grain, wrinkles, skin folds, cleanly healed scars, insect bites or patterns or original hair follicles, which document the animal’s life and testify to the leather’s authenticity.
• Color variations within our acceptable range.
• Change in color due to natural occurrences such as absorption of body oils or perspiration.
• Damage due to improper care, rips, punctures or stains.

Upholstery

GAHS warrants to you, the original retail purchaser, for one (1) year of purchase, all upholstery fabrics against fraying and seam slippage. The warranty is not valid when heavy soiling or abuse is evident. This warranty also does not apply if a protective coating has been applied after it has been received by the purchaser.

Just like a fine article of clothing, upholstered furniture need proper cleansing care on a regular basis. For maximum comfort and long-term enjoyment, GAHS, recommends the following:

• Frequent vacuuming. Upholstered furniture should be vacuumed twice a month the dust and dirt which damage fabric fibers and cause premature wear.
• Clean spills immediately. Spills and accidents can permanently stain upholstery fabrics. Even a water spill can cause permanent damage to some fabrics if not cleaned up immediately. If you have purchased our Montage Furniture Insurance Plan, please follow the instructions provided with your fabric protection plan and make sure to contact them as soon as you notice a stain or spill.
• Avoid excessive exposure to natural light. Exposure to natural light can cause some fabrics and leathers to fade. Care should be taken to limit the amount of sunlight on any piece of furniture. Fading is not covered under product warranties.
• If possible, fluff pillows and rotate cushions. Upholstered furniture is made to be soft and conform to the user’s body with use. Often it will not return to its original shape after use unless the cushions and back pillows are plumped by hand. Be sure to hand fluff pillows and cushions to maintain their shape. This becomes more necessary as the upholstered furniture ages through repeated use.

  Not all cushions are flappable or moveable, but if able, cushions should be rotated once a week to distribute normal wear to both sides of the cushion.

NOTE: Even though our vendors use the highest performing polyurethane in the industry, some flattening or loss of residency will occur as a result of normal use and aging. All cushioning will naturally soften with use and should be considered as normal wear and tear. This is not covered under the warranty. Cushion materials conform to the shape of the user and is not considered to be a manufacturing defect. Cushion softness or hardness is significantly affected by the type of fabric that surrounds it. The GAHS PLEDGE does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale. Proper maintenance, including frequent seat cushion rotation, will provide longer life and greater durability. Under this PLEDGE, GAHS is limited to repairing or replacing any part or parts not covered under this warranty.

Fabric Warranty

GAHS warrants to you, the original purchaser, fabrics used in covering your upholstered furniture with a one year warranty that protects against manufacturing defects.

Since the manufacturers of upholstery fabrics do not guarantee their products for wearing quality, colorfastness, fabric shrinkage, wrinkling or stretching and pilling*, GAHS cannot extend a warranty against these issues to you.

*Pilling is the small formation of small balls or clusters of fibers on fabric’s surface. Pilling is caused by abrasion wear, and can be fibers of the fabric itself or a fabric which has come in contact with it.

Back and Throw Pillows

Most of our furniture styles carry the same back construction of 100% conjugated polyester fiber. These units will need to be fluffed and turned on a regular basis.

Wood Furniture

GAHS warrants to you, the original retail purchaser, one year protection against defects in materials and workmanship. Due to the natural variances in the grains and species of wood, you may notice a difference in the shading and tone of the finish. Please be aware that this is not a defect.

Bedding

All mattress and boxspring/foundation sets carry different warranties. Please ask one of our sales representatives for individual warranty information for bedding set purchased.

Motion/Reclining Furniture

GAHS warrants to you, the original purchaser, one year protection against defects in materials, workmanship, mechanisms or construction. Through the manufacturer, motion furniture carries a limited lifetime warranty on frames and moving parts. Beyond our one year PLEDGE, labor for installation of new parts is not covered.

All Products

This PLEDGE OF PROTECTION is only provided to the original retail purchaser. This PLEDGE does not apply to any merchandise purchased “as-is” or second-hand. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning or care.

Accidents, Abuse and Normal Wear and Tear

This PLEDGE OF PROTECTION does not apply if an inspection by GAHS authorized furniture craftsman reveals that product damage results from abuse, normal wear and tear, or accidents, including without limitation, burns, cuts, tears, scratches, scuffs, stains and indentations