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Memphis Home Store 901-260-5900
Memphis Outlet 901 308-2363
Cordova Sleep Shop 901-410-8227
Southaven Home Store 662-996-1000
Olive Branch Sleep Shop 662-874-6009
Website Help 1-800-260-4898
Memphis Home Store 901-260-5900
Memphis Outlet 901 308-2363
Cordova Sleep Shop 901-410-8227
Southaven Home Store 662-996-1000
Olive Branch Sleep Shop 662-874-6009

STORE POLICIES

LAYAWAYS

1.1 We will hold current merchandise for in-store customers up to 30 days with a 25% deposit. After 30 days, any merchandise not paid in full will be made available for sale.

1.2 We currently do not offer a Layaway program for online-only customers.

REFUNDS/CANCELLATIONS

2.1 Customers may receive a full refund if invoice is cancelled before delivery within 30 days from the original date of their transaction. This excludes special orders which are not subject to cancellations or refunds.

2.2 After the 30 day period, if the transaction is cancelled, the customer may receive an in-store credit equal to their deposit. If an in store credit is not accepted, the deposit will be refunded less a 20% processing fee.

2.3 If product availability is delayed more than 21 days, the customer will be eligible for a 100% refund.

2.4 All other purchases will be subject to the 20% processing fee.

2.5 Refunds on purchases made with a check will not be issued until 14 business days from the date the check was deposited.

2.6 Refunds for purchases made with cash will also be issued by a refund check.

2.7 Refunds for purchases that were financed will also be sent back to the appropriate finance company.

2.8 We cannot give refunds or take returns on any opened bedding.

WARRANTIES

3.1 The Great American Home Store warranties merchandise against manufacturer defect (not damage which is caused by scratches, chipping, discoloration due to liquids, failure to keep clean, excessive wear and tear, etc.) for a period of 12 months from customer receiving merchandise. GAHS does not offer warranty on clearance items, floor models, or accessories.

3.2 After 12 months, any manufacturer or implied warranty is solely between the customer and the manufacturer. GAHS does not assume responsibility for any said warranty.

3.3 Bedding inspections after 12 months incur a $55 transportation fee. GAHS does not provide no-cost service on any merchandise after 12 months. After 12 months, for any store credit, there is a 2% per month usage fee applied, tallied from the initialed date of delivery of the merchandise.

3.4 For delivered items found to have a manufacturer's defect during the first 12 months, please call our customer service department at 662=996-1128 or 901-259-2262. We will have a service technician examine the item and make the required repairs in the home. If the item cannot be repaired, we allow an exchange for the defective product, or issue a store credit.

3.5 For customer pick up items found to have a manufacturer's defect during the first 12 months, please call our customer service department at 662=996-1128 or 901-259-2262. The customer is responsible to bring the item back to our warehouse for repair, otherwise, there is a $65.00 fee applied for in home service. If unable to bring the item back to our warehouse, the customer must pay the appropriate pickup fee to have the item picked up for repair by our delivery company. If our technicians determine that the merchandise cannot be repaired, we will allow an exchange for the defective product, or issue a store credit.

PICKUP

Pick-up hours: Monday – Saturday 10:00am – 7:00 pm, Sunday 12:00 – 5:00 pm

4.1 We will, upon your request, take any item out of the box for you to look over prior to loading. However, we will not attempt to put the item back into the box and risk damaging it. It is your responsibility to protect the item for loading and transport.

4.2 We will assist you in loading all merchandise.

4.3 We will supply rope. However, you are responsible for tying the load down. Please make sure your merchandise is properly secured in or on your vehicle before leaving the pick-up area.

4.4 We do not assume any liability for damages to either your vehicle or your merchandise.

4.5 If merchandise is damaged on the way home, The Great American Home Store is not responsible.

4.6 Customer pick-up items will require the customer to assemble items.

4.7 If purchasing online and picking-up in-store, you must present the card used in your online transcation as well as matching photo identification. We reserve the right to take a manual imprint of the card along with your signature.

DELIVERY

5.1 Carson Delivery Co. is not responsible for moving existing items at the time of delivery. Please make sure your room is clear of existing furniture.

5.2 Carson Delivery Co. will contact you after 5pm the day before your delivery date to give you a three (3) hour window. GAHS does not have any control over that 3 hour window.

5.3 We can only give an estimated availability date for back-ordered or special ordered items due to varying manufacturer and shipper lead times.

5.4 Delivery confirmation is required before we route our trucks. You will be called the day before to confirm a 3 hour time frame for your delivery. Please call 662-996-1000 ASAP if changes need to be made.

5.5 By accepting delivery of available items, customer agrees to wait for backordered item(s). Initially delivered items may not be returned due to a shipping delay of backordered item(s). Back ordered items will be set for delivery, or customer pick up, per the initial transaction after they arrive at GAHS.

5.6 We do not ship outside the United States. We also do not ship outside our 200 mile delivery radius (determined on a zip code basis).

5.7 The Great American Home Store utilizes Carson Delivery Co. for delivery services. No alternative shipping is permitted unless approved by a manager.

5.8 If purchasing online, billing and shipping addresses must match in order for your order to be fulfilled. Otherwise, The Great American Home Store reserves the right to cancel and/or refund the order, for security purposes.

5.9 Delivery Reschdules: Once a customer sets a delivery date, it is set and locked in. If customer reschedules a delivery within one day prior to set delivery date, the customer must pay a $35 reschdule fee to GAHS before delivery can be set again.

5.10 For all deliveries, the room or area where the merchandise is being placed must be clear. The drivers are not responsible for moving pre-existing furniture.

RETURNS

6.1 Items may be returned with 3 days of delivery or pick up in its original condition as part of our 3 Day Happiness Guarantee. For mattress and bedding items, the 90 Night Comfort Guarantee applies instead.

6.2 For delivered items, the customer is responsible for the new pick up fees on any returns, in addition to the original delivery fee. For customer pickups, the customer shall return the items, or can pay a pick up fee.

6.3 If an item is found to have a manufacturer’s defect during the first 12 months, you are responsible to return the item for repair or replacement, or you can pay a pick-up fee if our delivery service brings the item back.

6.4 We cannot give refunds or take returns on any opened bedding.

AS-IS MERCHANDISE

7.1 All items notated with "*" or sold with "AS-IS" conditions are sold with no warranties or service expressed or implied by GAHS on these items. Also, any items that are being used for non-residential purposes are also deemed "AS-IS", and GAHS is not liable for servicing such items.

RUGS

8.1 All rugs purchased are non-refundable and non-returnable.

PROTECTION PLAN BUY-BACKS

9.1 Customers who purchase a Protection Plan may qualify to receive a GAHS gift card at the end of the plan term for the amount paid of the plan, excluding the mattress pad plan or the power base plan.

9.2 The "BUY-BACK" must be claimed within 90 days after the protection plan has expired. This applies only if there have been no claims made against the plan. The gift card will be available for use in any of GAHS locations only. Please call our customer service department at 662-996-1128 or 901-259-2262 to claim your GAHS Gift Card.

9.3 The customer must call our customer service department at 662-996-1128 or 662-996-1000.

SALES TAX

10.1 If you have not been invoiced for sales tax, you are responsible for remitting any sales or use tax due to your state and local municipalities.

PRICING

11.1 Online pricing is subject to verification and correction by Great American Home Store. Prices are subject to change without notice. Please contact your local store to confirm pricing.

11.2 Errors due to calculations or a sales associate error will be subject to verification and correction by store management. In the event of price discrepanices, official price lists will be used to determine the outcome in any dispute.

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