Delivery
White-Glove Delivery
Our white-glove delivery service is a fantastic way to save you hours of frustration and work moving, assembling, and setting up your new furniture. Let our courteous and professional delivery teams take all the pressure off you so you can fully enjoy the feeling of your new furniture or mattress.
We work exclusively with Carson Delivery to handle all delivery requests made from The Great American Home Store and Great American Furniture Outlet. Our close relationship allows us greater oversight, and it allows us to ensure your delivery experience is one of the best parts of the process when you buy from us.
How White-Glove Delivery Works
When you make an in-store purchase, we will schedule an available delivery day with you at the time of purchase. When you make an online purchase, a Great American associate will call you within 1 business day to schedule a day.
The night before your scheduled delivery day, we will call, email, or text you with a 3-hour timeframe. If that does not work, you can choose to change the date with the associate when the notification is made. Note, we cannot honor requests for specific times.
Please know that we will only hold items for a maximum of 30 days, so please set deliveries within 30 days of your purchase date.
What Our Delivery Service Includes
- Opening the merchandise on our docks
- Disposal of all boxes and trash
- Trained furniture technicians will inspect the merchandise before it is loaded for delivery
- You will be called the night before your scheduled delivery day and given a 3-hour time frame
- Assembly of your merchandise
- Delivery to your home and set up in the room of your choice
- Items requiring power will be set up in your home and we will show you how to operate the controls
- Delivery drivers will maintain 6 feet of social distance at all times
What Our Delivery Service does NOT Include
- Clearing a path into the room or moving of any existing items
- Removal of old furniture or mattresses
How Delivery Fees Are Calculated
Delivery charges are based on whether the desired delivery address is within our local zone or not. One-piece and single-mattress set deliveries are discounted. If the order total exceeds $10,000, there is a higher rate for delivery. Orders over $10,000 must be custom quoted by management.
The Great American serves the Mid-South/Tri-State region and its surrounding areas. Orders that are not local have flat rates based on distance. We will deliver up to 200 driving miles from our store location.
| LOCAL DELIVERY TYPES | LOCAL FEE (within 25 miles) |
|---|---|
| 1-Piece Orders | $79* |
| Bedding ONLY (One Flat Set) | $79* |
| Bedding ONLY + Power Base (One Set) | $99* |
| 2-Piece Or Up To $10,000 | $199 |
| $10,000+ Orders | Contact Us for a Quote |
| *At this time, we are unable to apply these discounts automatically to some online orders. Please call 1-800-260-4898 or chat with us online to have your discount applied online if it does not appear at checkout. | |
| OUT OF AREA DELIVERY RANGE | FEE (purchases up to $10,000) |
|---|---|
| 25 - 100 miles | $299 |
| 101 - 124 miles | $349 |
| 125 - 149 miles | $399 |
| 150 - 174 miles | $449 |
| 175 - 200 miles | $499 |
| *Prices are for online only. In-store rates may vary. Please call 1-800-260-4898 to confirm in-store delivery rates. | |
FOR ORDERS OVER $10,000 PLEASE CONTACT MANAGEMENT FOR DELIVERY RATES.
We are not able to deliver further than 200 miles from our stores because of the dramatic increase in product damages. This helps us ensure that when our customers purchase from us, they receive their items in the best condition possible.
If you are interested in purchasing merchandise from Great American but do not live within our delivery zone, you may still pick up your items from one of our on-site warehouses in Memphis, TN, and Southaven, MS.
***OUT OF TOWN RATES COVER UP TO 200 MILES. WE ARE NOT ABLE TO OFFER DELIVERY TO AREAS OVER 200 MILES FROM OUR LOCATIONS.***
If you are not sure if you are within our delivery range, please contact us. If you proceed to the check out page and enter your zip code, if it is outside of our delivery area, there will not be a delivery option available.
Additional Options
Pickup Option — free and available with any purchase. Pickup locations are set at Memphis and Southaven.
Delivery Appointment Reschedules — Please call at least 48 hours in advance of your delivery timeframe to reschedule.
Weekly Delivery Schedule
As a friendly reminder, you will receive either a call, email, or text (based on your contact reference) 2 days before your scheduled delivery day with a 3-hour timeframe. Please note, we cannot honor requests for specific times. If that day no longer fits with your schedule, you can choose to reschedule at the time when the notification is made.
| DAYS OF THE WEEK | DELIVERIES |
|---|---|
| Sunday | No Deliveries |
| Monday | No Deliveries |
| Tuesday | Local Deliveries |
| Wednesday | Local Deliveries |
| Thursday | Out of Town Deliveries |
| Friday | Local Deliveries |
| Saturday | Local Deliveries |
Delivery Day Tips
1. Make sure your purchase will fit into the planned space before you complete your purchase
2. Make sure we have the correct address and directions
3. Please make sure that all entryways to your home are clear on delivery day: driveway, steps, doors, elevators, entrance halls
4. Double-check doorways, passageways, stairs and corners to ensure that items will fit through
5. Clear the area where the items will pass in order to avoid damage of valuables and to protect the safety of the delivery team
FAQ
When will I be contacted for delivery?
Your sales consultant will contact you as soon as your furniture has been received in our warehouse. When products arrive from around the world or are custom made for you, orders may take a bit longer to arrive. Delivery time can vary. Please be sure to ask your sales consultant for an estimate on delivery times.
What happens if my product is in Stock?
Your sales consultant will book your delivery date at the time of purchase or if purchased online, we will contact you within 1 business day to schedule your delivery date.
What happens on the day of my delivery?
Unless otherwise notified, your delivery will arrive on the day scheduled. Our trucks are on the road throughout the day. You are welcome to leave an alternate number with your sales Consultant; we can ask our delivery team to call you in advance of your delivery.
What can I expect during the delivery?
A friendly delivery team that will unwrap any excess packaging in the truck (mostly it’s already been done at the warehouse and wrapped in moving blankets) carefully move furniture into your home and place it where you want it.
What if nobody is home when the delivery team arrives?
If something changes and you cannot be home that day or arrive in time, please contact the store as soon as possible so alternate arrangements can be organized. Our team can wait for somebody to arrive within reason. In the event that nobody shows up, the delivery will need to be rescheduled and an additional delivery fee will be charged.
What if there are any problems with my new furniture after it's been delivered?
Please be sure to inspect your new items prior to signing the delivery slip. Should you spot a problem tell the delivery team. The delivery team will make a note and inform the store or you may call the service department at